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STATE
OF NEVADA SERVICE
SPECIFICATIONS TRANSITIONAL
HOUSING Any
exception to these Service Specifications must be requested in advance in
writing and approved by the Administrator. SERVICE DEFINITION: This service provides temporary (non-emergency) shelter to women age 60 and older who are in crisis due to loss of income, spousal and family abuse, death of a spouse or support system member, or other catastrophic life event. The goal of this service is to foster independence by assisting individuals to remove barriers, secure employment, if appropriate, and locate suitable permanent housing. SERVICE CATEGORY AND UNIT MEASURE: Case Assistance: Services provided by a case manager to assist clients to achieve self-sufficiency. Services include client assessment; assisting the client to obtain needed services, such as employment, transportation, legal service and housing; establishing goals to foster independence; and monitoring the client’s progress. One unit equals one hour. Placement: From the services provided, count the number of clients placed into permanent housing with sufficient resources for the client to sustain their independence. One unit equals one placement. GENERAL REQUIREMENTS: A.
Grantees are required to maintain a facility that meets all local
building and safety codes. SPECIFICATIONS: 1.
Eligibility: 1.1
Recipients of service must meet the following pre-conditions to be
considered for placement into the program: 1.1.a Require transitional housing services due to a lack of other suitable housing alternatives; 1.1.b
Have a catastrophic life event (as defined in the service definition)
that jeopardizes their ability to remain independent; 1.1.c
Be employable or otherwise have the ability to achieve an independent
living status; 1.1.d
Be motivated to remove the barriers to their independence; and 1.1.e
Have the ability to live in an independent environment without
supervision. 2.
Required Services: 2.1
Maintain an emergency 24-hour contact with a resident manager or other staff
member in lieu of a resident staff member. 2.2
Provide adequate laundry, kitchen, and bathroom facilities for
residents. 2.3
Provide individualized case management assistance to each resident to
support them in their efforts to regain independence. 2.4
Limit the provision of temporary housing to no more than 9 months. Any extension
for a special situation must be requested in writing. 2.5
Require residents to pay 30% of their
income, from all sources, for room and
board. 3.
Service Prohibitions: 3.1
The program is prohibited from providing emergency shelter to individuals
who do not meet all of the eligibility criteria. 3.2
The program is prohibited from providing, or continuing, services to
clients who have an active substance abuse problem or other type of compulsive
or addictive behavior (e.g. gambling). 4.
Safety 4.1 During the client intake process, a fingerprint search must be conducted on all clients through the Nevada Highway Patrol Criminal Information Services. The search will include a review of the records contained in the Nevada Criminal History Repository. Should a search reveal a record, the program may refuse to admit an individual into the program. 5.
Assessment/Certification: 5.1
The program will obtain the following information: 5.1.a
Client profile indicating why the client needs transitional housing and
describes the client’s mental and physical health status, medications, other
agencies involved in the case, and client support system: 5.1.b
a verification that the client meets all the eligibility criteria; 5.1.c
potential services needed by the client to achieve self-sufficiency;
and 5.1.d
assistance in facilitating the fingerprint search referenced in Service
Specification 4.1. 5.2
The program will be responsible for verifying the client’s income to
determine the client’s monthly fee for transitional housing services. 5.3
The program must develop an Independence Plan to assist the client to
achieve self-sufficiency. The plan will be prepared with the client’s
involvement and will include: 5.3.a
Goals for achieving independence with specific benchmarks and time
frames; 5.3.b
a strategy and time frames for obtaining needed services which may
include job training, transportation, counseling, legal services, and benefit
assistance programs; 5.3.c
a financial management plan to assist the client to develop skills to pay
bills and save money; 5.3.d
the respective responsibilities of the program and the client for the
goals of the plan; and 5.3.e
the client’s and program representative’s signatures and the current
date. 5.4 A monthly meeting will be held with each client to evaluate the progress made toward implementing the Independence Plan. The results of the monthly meeting, including any amendments made to the plan, will be documented. 6.
Documentation: 6.1
Weekly case notes must be maintained by the program to monitor the client’s
status. The weekly summary will include: a
description of any significant events impacting the client, observations
regarding the client's mental state, and referral assistance provided by the
program. 6.2
The program must follow-up on all clients who achieve independence
between 30 and 60 days of their leaving the program. The purpose of the
follow-up will be to assess how the client is adjusting and determine whether
the client needs any further assistance. The results of the follow-up will be
documented in the client’s case record. 7.
Operating Procedures: 7.1
A client agreement that lists the client’s responsibilities will be
established upon intake into the program. The agreement will address the client’s
responsibility to pay bills, assistance with household chores, not use illegal
drugs or alcohol, and participate in establishing and implementing the
Independence Plan. 7.2
Grantees are required to establish a waiting list policy that will be
activated in the event that the demand for service exceeds the program’s
capabilities. A waiting list is to be established only after all other measures
for improving the efficiency of the service delivery system have been examined,
and where feasible, implemented. Waiting list documentation must include at
minimum: client name, address, and
telephone number; date the client was placed on the waiting list; and a
description of the client’s need for service. Clients with the greatest needs
are to receive priority consideration. The program must establish a procedure
for updating the continued needs of clients placed on the waiting list. 8.
Quality Improvement: 8.1 The program must conduct an exit interview with all clients upon their formal departure from the program to obtain their input regarding the program’s strengths and weaknesses.
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