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STATE OF NEVADA SERVICE
SPECIFICATIONS FOSTER GRANDPARENT PROGRAM Any
exception to these Service Specifications must be requested in advance in
writing and approved by the Administrator. SERVICE DEFINITION: This service enables low-income seniors to participate in
community services designed to help reduce the physical, mental or emotional
problems of children with special or exceptional needs. SERVICE CATEGORIES AND UNIT MEASURES: Foster
Grandparents: To enable
low-income persons 60 and over to work in child-oriented agencies to provide
supportive services to children who are at risk. One unit equals one hour of service by a Foster Grandparent. GENERAL REQUIREMENTS: A.
Grantees are required to meet all standards and requirements established in
Title III, Part B of the Domestic Volunteer Service Act of 1973, as
amended. SPECIFICATIONS: 1.
Program Reporting Requirements: 1.1
The grantee must submit Quarterly Program and Financial Reports as
prescribed in the DAS-200 reporting instructions. The reports are due the 15th
of the month following the end of each quarter. 2.
Safety: 2.1
Prior to providing services, Foster Grandparents are required to have a
fingerprint search conducted by the Nevada Highway Patrol Criminal History
Information Services. The search will include a review of the records contained
in the Nevada Criminal History Repository. 3.
Operating Procedures: 3.1
The program must establish a process for resolving complaints from Foster
Grandparents, volunteer stations, or clients.
The complaint process must ensure that complaints are submitted in
writing, investigated and documented by the program, handled in an impartial
manner, and resolved within 30 days. An appeal process must also be established.
Assistance must be provided to any person who needs help in preparing a written
complaint. 3.2
A waiting list for Foster Grandparents, sub-stations, and clients is to
be established only after all other measures for improving the efficiency of the
service delivery system have been examined and, when feasible, implemented.
Grantees are required to establish a waiting list policy that will be activated
in the event that demand for service exceeds the program’s capacity. Waiting
list documentation must include at a minimum: name, address, telephone number,
date placed on the waiting list and a description of the need for service.
Clients with the greatest needs are to receive priority consideration.
The program must establish a procedure for updating the continued service needs
of clients placed on the waiting list. 3.3
The grantee must provide the Division for Aging Services with a copy of
all program evaluations completed by the Corporation for National and Community
Service. 4.
Quality Improvement: 4.1 The program shall establish an annual method to determine consumer satisfaction with service through questionnaires or some other means. The results of the quality improvement review must document any program deficiencies and contain a plan of correction.
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Questions or Comments for the Division for Aging? Last Updated: 09/18/08 Disclaimer Search Regional Offices/Contact |
