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This Service Specification
is replacing the
Single Point of Entry (SPE) Service Specification dated 10/04.
STATE
OF NEVADA
DIVISION FOR AGING SERVICES
SERVICE
SPECIFICATIONS
National
Family Caregiver Support Program
(Title III-E)
(Revised
11/05)
Any
exception to these Service Specifications must be requested in advance in
writing and approved by the Administrator.
SERVICE
DEFINITION:
The
target group for Title III-E services are informal caregivers of any age and
grandparents or other relatives 60 years of age or older caring for a child 18
years of age or younger.
1.
SERVICE CATEGORIES AND UNIT MEASURES:
1.1
Counseling/Support Groups/Caregiver Training – (1 session) Counseling to
caregivers to assist them in making decisions and solving problems relating to
their caregiver roles. This includes counseling to individuals, support
groups, and caregiver training (of individual caregivers and their
families).
1.2
Respite Care – (1 hour) Services which offers temporary, substitute supports
or living arrangements for care recipients in order to provide a brief period
of relief or rest for caregivers. If specific service units purchased
via a direct payment (cash or voucher) can be tracked or estimated, report
those service unit hours. If not, one direct payment equals one unit of
service.
1.3
Supplemental Services – Services provided on a limited basis to complement
the care provided by caregivers. Examples of supplemental services
include, but are not limited to, home modifications, assistive technologies,
emergency response systems, and incontinence supplies.
1.4
Access Assistance – (1 contact) A service that assists caregivers in
obtaining access to the services and resources that are available within their
communities. To the maximum extent practicable, it ensures that individuals
receive the services needed by establishing adequate follow-up procedures with
both the individual being referred and the agency receiving the
referral. Internet website “hits” are to be counted only if
information is requested and services supplied.
1.5
Information Services – (1 activity) A service for caregivers that provides
the public and individuals with information on resources and services
available within their communities. “Service Units” for Information
Services are for activities directed to large audiences of current or
potential caregivers such as disseminating publications, conducting media
campaigns, and other similar activities.
2.
Documentation Requirements:
2.1
Number of informal caregivers (of any age) providing care for a person 60 and
older and the type (respite, etc.) and number of units of services (respite
hours, etc.) received by the caregiver.
2.1.a
Age, sex, locality, race or ethnicity and relationship to care recipient
of those caregivers receiving counseling (individual or support group),
individual caregiver training, respite care, or supplemental
services.
2.2
Number of grandparents or other relatives 60 and older who are primary
caregivers living with children 18 and younger because the biological or
adoptive parents are unable or unwilling to do so. Also, the type
(respite, etc.) and number of units of service (respite hours, etc.) received
by the grandparent/older relative.
2.2.a
Age, sex, locality, race or ethnicity and relationship to care recipient
of those grandparents/older relative receiving counseling (individual or
group support), individual caregiver training, respite care or
supplemental services.
3.
Operating Procedures:
3.1
Establish a procedure to accept any request for assistance in-person, by phone
or via the Internet.
4.
Training:
4.1
Staff must complete five hours of training consistent with Alliance of
Information and Referral Systems (AIRS) guidelines. Training must be completed
within 6 months of hire date and annually thereafter. Documentation of all
training must include: training date; type of training; name, title and agency
of presenter; name of staff receiving training; and, when applicable, copies
of agenda and certificates of completion.
5.
Quality Improvement:
5.1
The program shall establish an annual method to determine consumer
satisfaction with service through questionnaires or some other means. The
results of the quality improvement review must document the process,
instruments used and individuals involved. Program deficiencies found
must be documented and a plan of correction must be developed.
